Banner2:

Confidential Outreach Support for Women

At Citizens Advice, everything we do is built around you. Our specialist domestic abuse support team offers a confidential, accessible, and entirely person-centered service, completely free of judgment. We adapt our support to fit your life and schedule, offering sessions in person, over the phone, or via video call. If you prefer to meet face-to-face, we can chat in our office or find a comfortable spot outdoors.

How We Can Help You
  • Private and safe support for women

At Citizens Advice, we are here for you. Our special team helps women who are experiencing abuse. Everything we do is private, safe, and focused on what you need—we will never judge you. We can talk in the way that feels best for you: on the phone, through a video call, at our office, or even outdoors for a walk.

  • Money and benefits

We help you get all the benefits you are owed, make a budget that works for you, and connect you with other people who can help sort out your money.

  • Emotional support and confidence

We are here to remind you that the abuse is not your fault. We help you spot the signs of a controlling partner, rebuild your confidence, and support you in making your own decisions.

  • Legal help

We help you to access a lawyer, talk through any worries about your children, and go to court with you so you don't have to face it alone.

  • Housing support

We go with you to housing appointments to look at your choices, and we help you fill out housing forms to find a safe place to live.

  • Digital safety warning: internet history can be tracked

If you are worried your device is being monitored, please try to use a safer computer or phone at a library, community center, or a trusted friend's house. Always delete your browser history or use Private/Incognito browsing mode where possible.

 

In an emergency?

If you or your children are in immediate danger, always call the police.

Click-to-Call: Call 999

The Silent Solution: If it's too dangerous to speak on a mobile, dial 999 and then press 55 when prompted. Police Scotland operators will know it is an emergency and dispatch help. 
 

Our local Highland service

Get in touch with our local team for support, drop-in availability, or outreach appointments.

Area covered: Inverness, Nairn, Badenoch and Strathspey

Service name: HDAS South – Citizens advice

Local phone: [email protected] or [email protected]

Opening hours: Monday – Friday, 9:00 AM – 5:00 PM

Email: Private and safe support

National 24/7 Helplines

If our local office is closed, or you need support right now, these free national services are available 24 hours a day, 365 days a year.

Phone Line (Click-to-Call): 0800 027 1234

Text / WhatsApp support: 07401 288 595

Web: www.sdafmh.org.uk

Support for anyone in the Highlands affected by sexual violence.

Phone Line: 03330 066 909

Free legal information and advocacy for women in Scotland.

Phone Line: 0808 801 0789

TBC

Contact us
Availability
I would like you to keep me informed about news, events and activities that they are undertaking by:

We’d like to keep in touch with you about the vital work we do for citizens, our volunteering opportunities and any news, events or activities we are undertaking. We will never sell your data and will keep your details safe and secure.

By submitting this form you are confirming that you are consenting to our Citizens Advice Bureau holding and processing your personal data.

You can find out more about how we use your data on our Privacy Policy  which is available from our website.

If you would prefer not to hear from us, you can change your mind at any point and stop receiving our updates by contacting us.

Please note that all processing of your personal data will cease once you have withdrawn consent, other than where this is required by law, but this will not affect any personal data that has already been processed prior to this point.